Returns and Exchanges
General: All returns must be postmarked no later than 30 days for accessories and 15 days for original Yamaha or Suzuki parts from the original customer shipment date.
Returns and exchanges must be in new condition and must include all instructions and original packing material.
Customer pays all return shipping charges. Please CALL 516-248-5555 ext 217 Mon-Fri (10-6PM) for a RETURN AUTHORIZATION NUMBER and mark this number on the outside of the shipping box. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee for accessories and 20% for original Yamaha,Suzuki, Victory and Can-am parts. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size.(Exception: Can-Am clothing is not returnable or exchangeable since the factory will not allow returns.) Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase.
Use original packaging. We are not responsible for packages lost during return shipping.
Damaged merchandise:
Contact UPS or Parcel Post immediately.
Defective Merchandise:
Many products carry manufacturers direct warranties. Contact the manufacturer directly for fastest service.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Mark the outside of the shipping package with the RETURN AUTHORIZATION NUMBER)
Send exchanges and returns to:
Two Wheel Corp.
336 Jericho Turnpike
Mineola, NY 11501
Call customer service 516-248-5555x217 Mon-Fri (10-6PM) for any additional information.
